By acquiring the services, the User and/or Client declares:

• That he/she is a person of legal age and has the capacity to contract.
• That he/she has read, understood and accepts these General Contracting Conditions and other regulations applicable to Certyfirma’s contracting.

The price for the contracted services will be communicated to you during the contracting process and once confirmed, you will receive by e-mail proof of the contracting, attached to it a hyperlink to this contracting policy. The services offered by the Provider are provided by credits which are spent on each signing process request made by the Client. Likewise, credits not consumed during the duration of the contract will expire at the end of the contract. In turn, in case of renewal for a volume lower than that of the previous period, the unit price of each request will be increased by a percentage equivalent to half of the contracted percentage decrease.

Certyfirma’s services are provided through its dashboard or through API integration, requiring in both cases a user license that allows access to the dashboard or API in order to use the contracted services during the term of the contract.

All prices offered will be final prices, however, they may vary depending on the offers and / or discounts associated with each service from time to time.
If applicable, the User will be duly informed of any alteration in the price that may exist, and always prior to contracting.

Unless a different amount is specified at the time of contracting, the total price for each of the service modalities contracted may vary according to the VAT applicable to the purchaser, being the purchaser the individual or legal entity that acquires or contracts any of the services through Certyfirma.

In accordance with Law 28/2014, of 27 November, which amends, among others, Law 37/1992, of 28 December, on Value Added Tax, and by virtue of the provisions of the localization rules introduced in Directive 2006/112/EC by Directive 2008/8/EC, of 12 February 2008, the domicile or habitual residence of the recipient of the provision of electronic services shall be taken into account.

Certyfirma informs the User that at all times and prior to contracting the service, he/she will be informed through our platform of the amount corresponding to said VAT, if applicable, and that the same will be reflected in the contracting summary and/or particular conditions that will be sent to him/her.

To warn the User that Certyfirma reserves the right to modify prices at any time, however, it undertakes to apply the current rates indicated on the portal at the time the order is placed or services are contracted by the Client and during the term for which the specific service was contracted.

The User, in order to access the services offered by Certyfirma, must register through the website by creating a User account.
To do so, he/she must freely and voluntarily provide the personal data required.
To register, it will be enough to indicate an e-mail address and a password.

The User, in order to access the services offered by Certyfirma, must register through the website by creating a User account.
To do so, he/she must freely and voluntarily provide the personal data required.
To register, it will be enough to indicate an e-mail address and a password.

The steps to follow for the use and enjoyment of each one of our services will be indicated in the particular contracting conditions, if applicable.
In any case, the general route that the User must follow in order to formalize the contracting and start enjoying our services, will be the following:

1. 1. User registration on the platform and reception of a welcome email.
   2. Selection of contracted services through the platform itself.
   3. On-screen view of the summary of the contracted services and prices associated with them, followed, if applicable, by a breakdown of applicable taxes.
      Subsequent reference to these general contracting conditions, as well as to the particular ones, for those cases in which this is applicable.
   4. Express acceptance of the contract by the Client.
   5. Sending of an email including a summary of the contract in which a hyperlink to the present policy of general conditions of contract is attached.

In the event that the Client has opted for payment services, once the User account has been created, we inform you that in accordance with the requirements of art. 27 of Law 34/2002 of Services of the Information Society and Electronic Commerce, the contracting procedure will follow the following steps:

The Client will choose the tariff that best suits his needs and, to do so, he may choose one of the standard tariffs offered by Certyfirma through its web page or contactinfo@certyfirma.com, where we will do our best to offer the tariff that best suits the required service.

The Customer must pay the amount corresponding to his order by means of:

• Credit card: by entering your data in the virtual POS displayed on the website.
  By choosing this means of payment, the Customer confirms that he/she is the holder of the card used or is authorized to carry out the transaction.
  Card payments are subject to the provisions of Law 16/2009, of November 13, 2009, on payment services, especially with regard to payment orders and the conditions for their revocation.
• Bank transfer: for which the Customer must send an e-mail to info@certyfirma.com expressly requesting this method of payment.

Aspects related to payment systems:

• If the User chooses to pay by credit card: the contract cannot be taken into account and will not be processed until the payment has been authorized by the corresponding bank or cashier.
  Online payment by credit card is made through the “Secure Socket Layer” security system, which encrypts the User’s bank details when they are transmitted over the Internet.
  For security reasons, all orders paid by credit card are verified.

More information:

• If the User places the order and/or accepts the purchase by bank card, he/she must provide the credit or debit card information, the expiration date, the CVV2/CVC2 (the three (3) security digits on the back of the card), as well as the name of the cardholder.

The User is informed that the technical and security measures corresponding to this type of services are adopted.

Once the payment has been effectively made, the corresponding invoice or sales receipt will be issued, which will contain the information corresponding to the license or service that the Client has contracted.
Whether the purchase was made by an end user or by a company, in both cases, the breakdown corresponding to the Value Added Tax, if applicable, will be included.

The duration of the service will always be for the term selected within our platform and will also be paid according to the chosen form.
In case the Client decides to terminate the service contracting without a justified reason and before its expiration, the company owner of Certyfirma will be attributed the amounts already paid by the Client up to that moment as a penalty and the request for early termination by the Client does not release the Client from any other payment due.

At the end of the term, renewal shall be automatic, unless either party expressly communicates, one month prior to the expiration of the contract, its desire not to continue with the contract.

The delivery of the service is carried out by the Certyfirma team to the Clients through the e-mail address indicated by the User when registering in the Web Page and contracting the services.

Thus, once the service has been requested and following the steps and instructions that will be displayed on the platform, the User will receive an e-mail with the confirmation of the contracted service, after receiving it, he/she will be able to start using the platform.

If the User finds that the application gives an error or any type of problem that he/she is not aware of, please contact the Certyfirma team atinfo@certyfirma.com, so that they can advise him/her conveniently or, if necessary, solve the incident that may have occurred.

The User undertakes to check that he/she has received all the documentation detailed herein once the service has been contracted.
In case of any doubt, please contact Certyfirma’s team through the web or by e-mailinfo@certyfirma.com.

As a general rule, neither the return of the services nor the exercise of the right of withdrawal shall be possible, except in the cases referred to in point 7.2 below.

Certyfirma offers a free trial period for the Business and Enterprise solutions of 7 calendar days. After this period, if the Client does not want to continue using the services, he/she must immediately inform Certyfirma, since, otherwise, it will be understood that he/she continues with the contract and he/she will be informed by means of an e-mail to the e-mail address he/she has provided.

During these 7 initial days, Certyfirma will not proceed to charge for the service, so if the Client cancels the services during this period, Certyfirma will not refund any amount.

Given the personalized and individualized nature of the rest of the services offered, no cancellation or refund will be possible in the rest of the cases.

The return or termination of the service during the period of 7 days established, will not give rise to any compensation or economic refund, all on the basis that there will have been no consideration whatsoever between the parties at this time.

In order to comply with the legally established guidelines, we once again make the corresponding cancellation document available to the User here:

Cancellation form

Certyfirma guarantees an easy and agile system, which allows you to upload documents to the platform, make the necessary adjustments and/or check the corresponding boxes or checkboxes and adapt it to your needs according to the particularities and/or functionalities of the solution, in an agile, easy and simple way.

This website complies with the highest Internet security standards, including maximum server security and HTTPS security protocols in all hiring and registration processes.

Certyfirma is especially involved in and aware of ensuring the confidentiality of the data provided by its Clients, which is why it has implemented all the necessary technical and organisational measures to minimise the risk of loss of personal data and/or confidential information.
For more information, the User can see thePrivacy Policy.

All rights over the contents published by Certyfirma on its website are protected by copyright, intellectual and industrial property rights.

iCommunity claims ownership of the website, blog and solutions provided related to it and states that these have been developed and created by the same, and that it has the appropriate licenses and permissions to make use of any content included on the Web, as well as the programming code, design or materials associated with its services.

The articles, contents, images or logos of the company are either owned by iCommunity, or by persons or companies that have expressly authorized their publication; or they are owned by persons or companies that are subject to licenses that allow us to use such elements.

Without the express written consent of iCommunity is expressly prohibited reproduction, processing, distribution, distribution, public communication, making available to the public, sale or other uses other than those expressly authorized by iCommunity, in the policies and other notices published on its website and / or blog, whether commercial or otherwise, when they involve the exploitation of content other than that provided, the User may, for example, quote and mention in social networks, publications displayed on the blog, provided that such quotations are accompanied by the source and / or author.

For more information, the User may consult the intellectual property policy contained in theLegal Notice.

The company iCommunity is the holder and legitimate owner of the trademark titles “Certyfirma” registered before the European Patent and Trademark Office.

As a User or Client, you may not use Certyfirma’s trademark, domain name, slogan or any element that configures the corporate identity of the same, without requesting express permission to do so from the owner of this platform, except when quoting its name in social networks or as a source for the publication of content as established in Certyfirma’s legal intellectual and industrial property policies, mentioned in this contract and in theLegal Notice.

The Customer accepts, by accepting these conditions, that Certyfirma may use its data and corporate image (logo) as a Certyfirma Customer in the different promotional media it uses to present and/or promote its services to third parties, such as its website and/or blog, social networks, corporate catalogs and/or brochures, among others, and Certyfirma undertakes to process them respecting, at all times, the Customer’s right to honour and brand image.

For this purpose, the Client authorizes Certyfirma to collect its logo and/or use its contact details and publish them, and may even include a link or link that redirects whoever wishes to access the Client’s website from the different corporate media used by Certyfirma (for example, publishing the Client’s logo on Certyfirma’s website together with a link that directs the user to the Client’s corporate website).

This does not imply any assignment of the Client’s trademark but only that they may be used for the exclusive purposes described above.

By means of these contracting conditions, the User is informed that the different services will be disseminated through the social networks but that, under no circumstances will their data be treated in an inappropriate or disproportionate manner; thanking them in advance for the comments and interventions that the User makes on the profiles of Certyfirma’s networks in which information is published that may be of interest to the community.

Certyfirma is currently present on Facebook, Instagram and Linkedin, which is why Users and Clients are invited to visit these profiles so that they can also enjoy the latest content.

In case of disagreement between the text of these conditions and any translation thereof, the Spanish version shall prevail in all cases, as the service provider, Certyfirma, is located in Spain.
In case of divergences between the Spanish version of the general conditions and its possible translations, the Spanish version shall prevail.

Certyfirma may make changes and/or modifications to these conditions when deemed convenient and/or necessary and in accordance with market conditions or legal requirements and/or regulatory changes that may be applicable.

Updates and/or modifications will be duly communicated and notified to Users, thus guaranteeing the principles of publicity and transparency and the rights of consumers and/or Users.

Notwithstanding the foregoing, the consumer or Client shall be subject to the conditions that were published and of which he/she was informed at the time of contracting each service.

In the event that any clause of these General Conditions is declared null and void, the other clauses shall remain in force and shall be interpreted taking into account the will of the parties and the purpose of the same, and the disputed clause shall be deemed not to be in force.
Certyfirma may not exercise any of the rights and faculties conferred in this document, which shall in no case imply the waiver of the same, unless expressly acknowledged by Certyfirma.

These general conditions are governed by Spanish law.
For the determination of the place of conclusion of the contract for the provision of services to which these General Conditions are subject, the provisions of Article 29 of Law 34/2002, of July 11, 2002, on services of the information society and electronic commerce shall apply.

Thus, in the event of any conflict or discrepancy arising in the interpretation or application of these contractual conditions, the Courts and Tribunals that, if applicable, will hear the matter, shall be those provided for in the applicable legal regulations regarding competent jurisdiction.

In the case of consumers who are natural persons, the competent court shall be that of the place where they have their habitual residence; while in the case of the User or End Customer who is a legal entity, the competent court shall be that of the city of Madrid.

In compliance with the provisions of Regulation 524/2013, of the European Parliament and of the Council of 21 May 2013, applicable from January 9, 2016, on online dispute resolution in consumer matters and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC the User or Customer when natural person, may choose by this alternative mechanism to raise any dispute or claim if he/she considers to have suffered any damage or injury as a result of the use of our platform or services provided online, through the following link:http://ec.europa.eu/consumers/odr/

Through it, you will be able to access alternative dispute resolution entities with quality procedures established for this purpose.

This multilingual platform, which is intended to be accessible to all, will function as follows:

1. You must complete an online claim form and submit it from the platform itself;
2. The claim will reach the seller who will propose an alternative dispute resolution entity for the specific case;
3. Once the mediation entity has been agreed upon, it will handle the claim electronically and propose a solution within a period not exceeding 90 days.

The present conditions are complemented by the rest of the legal policies established in the web page, such as Legal Notice,Privacy PolicyandCookies Policy, in addition to the particular contracting conditions applicable to each specific case, if applicable, as well as any other that may be necessary to add or complement, in accordance with the provisions of the legislation in force at any given time.

The User is informed that, once registered and at any time from his Certyfirma Control Panel, he will be able to choose any of our other services.
In this case, he/she will receive an e-mail with the new applicable conditions so that he/she can have the detailed information of the new contracted service.

Once the electronic signature Service or others have been implemented for the Client, the system will be covered by the Technical Support Service to ensure its operational continuity in the face of possible incidents and problems that may occur during its operation.
The technical support associated with the following incident resolution situations is included.

NOTE: Includes the resolution of incidents that may arise during the operation and term of the Contract.
Incidents are classified according to their severity.

Incident response times during working hours

Support Modes:

• Create a ticket in the Support section
• Send an email to info@certyfirma.com

Support Schedules:

• Monday to Friday working days, from 10:00h to 18:00h (GMT+1)

Response time in support hours:
The response time is measured from the moment of the notification of the incident by the Client; until the confirmation of reception by Certyfirma, which implies the following actions:

• Confirmation of the support request by the receiving channel
• Prioritization of the incidence according to the table of Categories
• Assignment of the incident report number for follow-up purposes

Time of Resolution in support hours:
Time elapsed between the notification of the generic incidences and one of the following answers by Certyfirma:

• Clarifying answer on product functionalities, which may or may not be described in the current documentation.
• Response requesting more information about the problem as the information provided is insufficient to address the identification of the problem or resolution of the issue.
• Sending the Customer a satisfactory answer that allows him to close the incident and continue using Certyfirma’s services correctly.

In case of system unavailability, only the problem diagnosis time is guaranteed.
The resolution time will depend on the nature of the problem detected and is guaranteed to be resolved in the shortest possible time.

The Warranty and Service Level Agreement excludes:

• the resolution of problems derived from modifications to the infrastructure services, made without the knowledge and express authorization of Certyfirma, or other than those included in the practices and policies of the service.
• any problem caused by factors beyond Certyfirma’s control, including any fortuitous cause or force majeure in accordance with article 1.105 of the Spanish Civil Code.

Our solutions comply with the latest eIDAS standards and we are regularly audited.
Trust is the key.